The projects (ranging from £200,000 to £2 million) may be far more ambitious than founder William George Carter ever envisaged, but this third generation family firm continues to offer a personal service that is greatly appreciated by clients.

By welcoming new ideas and technological advances, and by making the most of industry-based schemes to increase the professionalism of the company, W G Carter Limited continues to progress. Since early 2003, for example, the management team have been working with the Construction Industry Training Board following the ‘best practice’ programme, Blueprint for Building Performance. As a result, the company now has in place key performance indicators with which they can measure progress in the important areas of client satisfaction, safety and employee development.

“Blueprint is not rocket science! But it has enabled us to adapt and implement some simple, effective systems to improve and measure our performance and to manage our time and our resources more efficiently. The positive effect of all this is evident throughout the company and we now operate ‘zero defects at practical completion’ as a standard policy. “