Feedback from Clients

At the conclusion of every project we ask our customers and their team of consultants to complete a simple questionnaire, telling us what they think about us and about our work.

We use this feedback to further improve the way we do business. The following are examples of comments our clients and our professional colleagues have made:

“We were very pleased with the extension………- the plans required some adaptation as the project unfolded and Carters helped in many ways.  A definite strength of Carters and their wider team is that they are always approachable, constructive and trustworthy”

“Excellent Site Manager and senior staff on site.  It was a pleasure to work with your team.”

“Today  is the 10th anniversary of your start date for the refurbishment work here in 2006!   Ten whole years – a lot has happened, and we have been in the village for nearly 12 years now.  The house (finished) and garden (thriving) are hardly recognizable and I am pleased to say that we now spend all our spare time working on the garden and not on the house!  Our thanks again for the excellent work you and your team did here.”

“Paul you have an excellent team and we are grateful for all you have done getting us finally into our beautiful home – there is always a coffee waiting for you here!”

“Paid with thanks.  Excellent work as ever.  Thanks.”

We wanted to thank you and your team sincerely for the excellent work that WG Carter did over the last two years.  We are very pleased with the result but even more noteworthy was the client-friendly approach of you, your staff and indeed the sub-contractors that you selected.  It was a pleasure to work with each one of your employees for their friendly, positive, nothing-is-too-much-trouble approach especially when we co-existed on site.  On a project of this scale your reasonable give and take approach to the inevitable unforeseen extras was also appreciated.  We would undoubtedly recommend WG Carter to those considering major works such as we completed here.  Thank you for the time that you and your employees dedicated to our new home.”

“I’ve greatly enjoyed working with all at WG Carter Ltd. and hope the opportunity will arise to do so again in the future. Congratulations on delivering the project to the standard and costs.”

“… made me realise how lucky we have been in our relationship with you. I really cannot think of anything to complain about and considering the size of the project, I think that is remarkable..”

“We would like to thank you very much for your excellent organisation and co-ordination of the work carried out on our property. Your reliability and great effort to complete the project in time made it possible for us to move in before Christmas.”

“May we congratulate you on the high standard of workmanship that you have achieved on this project. We would be happy to work with you on future occasions.”

“We would like to thank you for both an excellent job and also for the manner in which it was carried out. We found all of your workmen to be extremely courteous and professional and they caused us the minimum inconvenience for which we thank you.”

“The management committee and I were most impressed and extremely pleased with the efficiency, friendliness and understanding that you and all your men showed during the building programme. They were so helpful and co-operative throughout. I wish to thank you very much indeed for all you did in creating our splendid extension and up-grading our original hall in such a fine way.”

“May I add my personal gratitude to you for the co-operative spirit in which the contract was undertaken and say how much I was impressed by the quality of workmanship which was achieved. I hope that the opportunity might arise in the future for us to work together again.”

“Thank you for the work you carried out; we have a wonderful house and we are extremely happy.”

“Thank you for all the courtesy, kindness and consideration that you and your builders have shown throughout this project. It has been a pleasure to deal with you personally and I have been impressed by the way in which you have managed to diffuse problems that at the time seemed very stressful to us. I am also impressed with the quality of your work and would have no hesitation in recommending you.”

“We have found the Carter team a pleasure to work with and their workmanship is both highly professional and to a very high standard. With a project of this size there have inevitably been changes made by us to the original specification and the Carter team have been extremely accommodating in this respect. Their main concern has always been that we, the client, are happy.”